Privacy Policy

Introduction


Marino Lawyers (FNQ) Pty Ltd (ABN 94 650 213 086) (“we”, “our”, “us”) are committed to protecting your privacy. This Privacy Policy outlines how we manage your personal information in accordance with the Australian Privacy Principles (‘APPs’) contained in the Privacy Act 1988 (Cth) (‘PA’).

The PA defines what personal information means but in summary, it is any information or opinion about an individual who is reasonably capable of being identified from that information or opinion. It does not include information which has been de-identified.

1. Collection of Personal Information

We collect personal information that is necessary for our business functions and activities. The types of personal information we collect may include:

1. Name
2. Contact details (e.g., email address, phone number)
3. Date of birth
4. Payment information
5. Photographs
6. Any other information you provide to us

We collect personal information:

1. online using electronic forms, by paper forms, by telephone, by email and in person.
2. through InfoTrack Pty Limited – or any other provider engaged by us from time to time – being an approved third-party identity verification service, an approved third-party identity verification service that collects and verifies personal information on our behalf;
3. from public records and registers, such as registers of companies and trusts (including ASIC registers), court records, regulatory filings and land registries; and
4. from financial institutions or professional intermediaries involved in your matter.

We may also collect personal information about you from third parties, including:

1. our client(s), where we collect information in the course of providing legal services;
2. other parties to legal proceedings or transactions and their lawyers;
3. witnesses of fact, expert witnesses, health care providers and hospitals;
4. courts, tribunals, law enforcement and government agencies;
5. referrers who introduce you to us or lead agencies and advertising sites;

2. Use and Disclosure of Personal Information

We use and disclose your personal information for purposes including:

1. Providing our services to you;
2. Communicating with you;
3. Improving our services;
4. Providing to the Queensland Law Society and Lexon and our advisors in the event of an insurance or professional indemnity claim; and
5. Complying with legal obligations

We may be required to verify your identity and collect certain information under the AML/CTF Act when we provide designated services. Identity documents might also be required for other services such as court matters, real property transactions and asset dealings.

This includes collecting identification documents and information about the source of funds and beneficial ownership of entities.

3. We may disclose your personal information to third parties, including:

1. Staff;
2. Insurers and medical providers;
3. Financial institutions;
4. Real estate agents;
5. Contractors and service providers who assist us in our business operations;
6. Regulatory authorities, as required by law;
7. Other statutory bodies including Legal Services Commission.

4. Why we collect personal information and how we use it

We collect, hold, use and disclose personal information for the primary purpose of providing legal services to our clients, complying with regulatory and insurance obligations and operating our legal practice.

Secondary purposes include financial management, system improvement, enforcement of our right to payment and managing the relationship between our firm and former clients once the retainer has concluded.

5. Anonymity and Pseudonymity

If you are a client, you have the option of requesting to deal with us anonymously or by using a pseudonym. However, in most cases this is not lawful nor practical for legal services. If you do not provide us with the personal information we request, we may not be able to provide you with legal services or respond to your enquiry.

6. Direct Marketing

We will not use your personal information for direct marketing purposes without your prior consent. We do not provide mailing lists to others.

7. Recording of phone calls / meetings

Where appropriate, all phone calls on client matters are recorded for the purpose of accurate record keeping and to assist our team in the efficient running of client matters.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use a range of physical, electronic, and managerial measures to ensure the security of your personal information.

We will destroy personal information that is not required to be retained (under Australian law or Court/Tribunal Order) or no longer required by us in providing services to you.

9. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if you believe it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To request access or correction, please contact us using the details provided below.

10. Complaints

If you have a complaint about how we handle your personal information, please contact us. We will investigate your complaint and respond to you within a reasonable time.

11. Overseas Disclosure

We may disclose your personal information to overseas recipients, including service providers located outside Australia. We will take reasonable steps to ensure that any overseas recipient complies with the APPs.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Marino Lawyers
PO Box 6722
Cairns Qld 4879
Email: lawyers@marinolawyers.com.au

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.